About the company
RLT is a welcoming community using theatre to enrich, educate, entertain and engage volunteers, students and audiences of all ages. RLT values everyone’s story. As an organization, we intentionally create a welcoming environment through a long-term, holistic approach to inclusion and diversity. We commit ourselves to actively seeking out perspectives that are not our own, encouraging learning, growth, and cultural awareness, engaging community conversations, and embracing conflict as a force for change.
RLT provides equal employment opportunities (EEO) to all employees and applicants for employment. We strive to be an equitable, diverse, antiracist, and inclusive organization that is accessible to all and to maintain an organizational culture that values a diverse staff, Board, and volunteer community, thus we seek a broad spectrum of employees. We strongly encourage and welcome candidates who identify as Black, Indigenous, and People of Color (BIPOC), LGBTQ+, gender non-conforming and non-binary, neuro-diverse, and people with disabilities to apply. This position will remain open until filled and until a diverse and qualified pool of candidates is identified.
For more information about Raleigh Little Theatre, our mission, and our programs please visit RaleighLittleTheatre.org.
WHAT YOU’LL DO…
As the Lead Box Office Associate, you will support the day-to-day operations of RLT’s box office for all theatre productions and events. From assisting patrons with ticket sales and questions to maintaining our ticketing system and customer database, you will often be the first point of contact for RLT patrons and a part of welcoming them into our theatre community. You will work closely with the Box Office Supervisor to maintain policies, procedures, and ticketing systems, ensure consistent operations, and cover shifts as needed. You will also support RLT’s volunteer programs by assisting in the coordination of front of house volunteers, collecting and maintaining volunteer data, and supporting volunteer intake and reporting.
A FEW DETAILS…
Hours and location: RLT anticipates that this position will need approximately 10-15 hours per week. Regular availability on weekday afternoons and on evenings and weekends in line with RLT’s performance schedule will be necessary. This may include weekend on call hours. All work will be on site at RLT.
Reports to: Box Office Supervisor
WE’D LOVE TO HEAR FROM YOU IF…
You are organized, detail oriented, and excel at managing a variety of projects simultaneously.
You have excellent customer service and communication skills, both oral and written, as well as the ability to effectively interact with individuals of varied ages, backgrounds, and abilities.
You have strong computer skills and the ability to use existing technology to achieve desired results. Experience with Customer Relationship Management (CRM) databases or electronic ticketing systems is preferred. Cash handling experience is also preferred.
You are committed to continuous learning, training, and accountability in RLT’s equity, diversity, inclusion, and anti-racism work.
Application Instructions & Deadlines
Please submit a resume and cover letter to Jobs@RaleighLittleTheatre.org. Candidate review will begin on September 24, 2021, and continue until the position is filled. All potential employees must pass a background check. Due to current pandemic circumstances and acknowledging the highest care for our community, RLT is requiring any successful candidates to be fully vaccinated. Candidates should be prepared to submit proof of COVID-19 vaccination upon hire or discuss accommodations in line with COVID-19 safety protocols.